- MOBIUS Conference 2013- Presentation: Making the Numbers Speak: Creating an Annual Statistical Report for Washington University Libraries (Steph Atkins, Carol Mollman, Kate Sathi and Shannon Showers) PDF of presentation is attached at the bottom of this box.
- Poster session and presentation at the Student Services Professional Development Mini-conference on Thursday, May 23rd. in Simon Hall. Topic:"Innovative Approach to Gauge Student Perceptions of Library Facilities". The focus was on how we used flip-charts to gather feedback on new furniture options for Olin Library. The presentation was followed with a electronic poster session (see below)
- New book on Assessment from ALA!
The Quality Infrastructure: Measuring, Analyzing and improving Library Services edited by Sarah Anne Murphy. Includes a chapter highlighting the development of a culture of assessment at Washington University Libraries, contributed by Carol Mollman.
Featured Project: Service Quality Surveys
Service Quality Survey 2013
Winner of the i-Pad mini drawing: Chase McGraff, first year Business School student receiving prize from Jeff Trzeciak, University Librarian
We are pleased to see the participation/response rates for this year's survey;overall response rate: 14% (vs. 11.6% in 2010) and have just started the effort to analyze the results.
We will post a summary of findings in the What’s New section of the Library webpage in 3-4 weeks.
Service Quality Survey 2010 Final Report
Every three years the Libraries administer a formal survey seeking feedback from users on the quality of Library services. In 2004 and 2007 the Libraries delivered a survey using the LibQUAL+ platform, which allowed the analysis of library performance across a variety of peer institutions. In 2010 the decision was made to develop a local, customized survey instrument in order to capture detail unique to the Washington University environment.
Over 1900 faculty, students and staff completed the 2010 survey, providing valuable quantitative and qualitative feedback. The Final Report below provides a summary and brief analysis of the results. For more information about the 2010 as well as previous surveys, see the tab 'Service Quality Surveys' at the top of the page.
Word Cloud of Comments from Service Quality Survey
Spotlight on Projects
Featured Project: Digital Data Management Survey
Digital Data Management Survey of Faculty
During the Spring semester of 2011 WU Libraries asked faculty to complete a short survey regarding the digital data and/or digital objects that are generated in the course of their research. The survey was aimed at understanding existing digital data practices, as well as possible gaps in support and service.
Would you like to participate in future projects?
We're always looking for faculty and students to participate in all kinds of projects, including surveys, focus groups, interviews and usability testing.
If you are willing to help, please fill out the VERY SHORT form attached and we'll add you to the roster of possible participants.
Thanks for your help!