The Quality Infrastructure: Measuring, Analyzing and improving Library Services edited by Sarah Anne Murphy. Includes a chapter highlighting the development of a culture of assessment at Washington University Libraries, contributed by Carol Mollman.
Is having a physical 'suggestion box' in the library useful?
Winner of the i-Pad mini drawing: Chase McGraff, first year Business School student receiving prize from Jeff Trzeciak, University Librarian
Every three years the Washington University Libraries administer a formal survey seeking feedback from the Danforth Campus faculty and students on the quality of library services. The 2013 survey ran from October 7-19.
Overall satisfaction across all users remained generally high, averaging 3.98 out of 5 possible points. As in 2010, undergraduates who took the survey showed slightly higher satisfaction (4.05) followed closely by graduate students at 3.9 median points. Faculty again showed slightly lower satisfaction of 3.84 out of 5. Library targets for overall satisfaction have been benchmarked at 4.00 or better for all users.
Read more about the findings of the survey in the attached Service Quality Survey 2013 Final Report:
Comments about library staff were overwhelmingly positive. The representation above reflects how often particular words were mentiond in these positive comments; the larger the text, the more frequent the term.
During the Spring semester of 2011 WU Libraries asked faculty to complete a short survey regarding the digital data and/or digital objects that are generated in the course of their research. The survey was aimed at understanding existing digital data practices, as well as possible gaps in support and service.
We're always looking for faculty and students to participate in all kinds of projects, including surveys, focus groups, interviews and usability testing.
If you are willing to help, please fill out the VERY SHORT form attached and we'll add you to the roster of possible participants.
Thanks for your help!