1. Confirm that you have received an email from a Data Services staff member confirming your access to the collection.
2. If attempting to map the drive from an off-campus location, confirm that you have successfully signed in to a WashU VPN. If you have questions about the WashU VPN options, see WashU IT's Connect page.
3. If attempting to map the drive from an on-campus location, confirm that you are using a wired network or a WashU wireless network that requires credentials (not a guest network).
4. Confirm that you have followed the steps for mapping a network drive for your operating system:
5. Attempt to map the network drive using the IP address (10.25.16.8) instead of the name (storage1.ris.wustl.edu). To do this, follow the instructions in the "Mapping a network drive" guides above, but replace the server name with the IP address:
Enter the rest of your credentials in the same way as before.
If this step fixes the issue, try uninstalling and reinstalling the Cisco AnyConnect application that is used to sign in to the WashU VPN. After uninstalling and reinstalling Cisco AnyConnect, attempt to map the network drive with the name storage1.ris.wustl.edu again.
6. If you continue to experience issues accessing the drive, please contact the Data Services staff person referenced in Step 1 above.